Table of Contents
How many users can I have in social studio?
You can add up to 50 Social Accounts to a Social Account Summary dashboard or a Mixed Account Summary dashboard.
Does social studio support Instagram?
Social Studio is Salesforce’s solution for listening, engaging, and publishing across the most popular social media networks on the planet—Facebook, Twitter, LinkedIn, Instagram, Pinterest, YouTube, Google My Business, and Sina Weibo, to be precise.
How do I unlike a post in social studio?
If the posts you intend to Delete were published through your Social Account, then a Delete icon will appear in the Post Inspector to remove the post from Social Studio.
How do I delete a social studio account?
Delete Your Social Account in Social Studio In Social Studio Admin, click Social Accounts. When the list of social accounts appears, click + Manage Social Accounts. At Select a Network, choose a Facebook, Instagram Business, or Google My Business account. To delete the account, select the dropdown menu .
What can social studio do?
Social Studio is a one-stop solution to manage, schedule, create, and monitor posts. You can organize posts by brand, region, or multiple teams and individuals in a unified interface. Social Studio offers powerful real-time publishing and engagement.
Is social studio part of marketing cloud?
Use Social Studio for social media scheduling, real-time engagement, plus rich engagement and search analytics. There are many similar solutions out there on the market, however, Social Studio, part of Salesforce Marketing Cloud, is especially cool!Jul 28, 2020.
What does Salesforce social studio do?
Social Studio is a one-stop solution to manage, schedule, create, and monitor posts. You can organize posts by brand, region, or multiple teams and individuals in a unified interface. Social Studio offers powerful real-time publishing and engagement.
What is Social Studio automate?
Social Studio Automate is a rules-based and web-based software engine designed to process and sort social media content that comes from various sources. This application augments your existing social platform functionality with the power of automation.
What can marketers do with Datorama?
Datorama allows you to combine your disparate marketing sources into one data model and visualize it in branded dashboards. These capabilities are essential for any digital marketing program with data coming in from different sources and with different metrics, dimensions, and KPIs.
Can you delete a post from social studio?
From Social Studio, you can delete your own Youtube posts, but not the comments of other users. It’s not possible to delete any posts (either brand posts or other users’ comments/replies) from Social Studio.
What is sentiment in social studio?
The Sentiment Model adjusts incoming posts that use a specific language. The language could be used a different context. Note Posts listed in the sentiment model are in order of the date Social Studio receives the posts, not by the post’s published date.
What is social customer service Salesforce?
Social Customer Service integrates with Social Studio so agents and sales reps can respond to cases and leads created from Facebook, Twitter, Instagram, YouTube, and other social networks. The social publisher action on the case or lead feed is the primary interface for replying to consumers or prospects.
What is social customer?
Definition of social customer service: Social customer service is, quite simply, customer service conducted via social media channels. Offering guidance, review services and dealing with complaints are all encompassed under social customer service.
What is social persona in Salesforce?
A social persona is a Salesforce object that represents a contact’s profile on a social network such as Facebook, or Twitter.
What is social conversation component Salesforce?
When you add the Social Conversations component, agents can quickly get a sense of who the customer is, context surrounding the case, and insight into previous interactions. The component pulls information from Twitter, Facebook, Instagram, and YouTube.
What are social studio topic profiles?
Topic profiles are a social media search tool created in Marketing Cloud Social Studio. After a topic profile is created or imported to Social Studio, see the matching social media posts in Engage columns. Conduct workflow management and engagement from your own social media accounts.
What is Salesforce CDP?
Salesforce CDP is a self-service customer data platform, or CDP, that drives personalization and engagement. Using a series of solutions, you can achieve a single, actionable view of your customer built on the world’s #1 customer platform.
What is Dataroma?
Dataroma is a marketing intelligence and analytics tool wherein you can bring data from different marketing tools using connectors. Salesforce says Dataroma is transparent, saves time and promotes growth for marketers.
How does Salesforce integrate with social media?
Each time you select a social profile or a YouTube video, Social media Salesforce Integration recovers the data that you need to see straightforwardly from the Social Media organization. You’ll generally observe current social data for your records, contacts, and leads.
Which platform is used to integrate Salesforce with Facebook and twitter negative monitors?
Salesforce’s Service Cloud simplifies the Facebook and Twitter monitoring and response process. If you are interested in upgrading to the new Service Cloud or are looking for Salesforce implementation, call AllianceTek today at 484-892-5713.
Is Salesforce sunsetting Social Studio?
The Salesforce platform social media scheduling tool, which we all know as Social Studio, has officially entered sunset mode and has a retirement date set for 2024.